Lovely flowers - mostly fresh. I know covid and festivities may have impacted this time but it would have been nice to know.. Absolutely disgusting company, terrible customer service and awful quality flowers. Online the flowers looked beautiful, however upon delivery they were dead and the bouquet was half the size of the one advertised (false advertising if you ask me). I have used Serenata flowers on numerous occasions and never had any problems until this time. DO NOT USE!!! Miscellaneous K-LEE GOODALL 0. You cannot ring and all you get is automated messages. Absolutely terrible and embarrassing. Beautiful. ORDER FLOWERS ONLINE IN UK. We are delighted to hear that you were happy with the service and the flowers received from Serenata Flowers. She was very pleased with them. Easy to order, beautiful flowers delivered and very happy with the service received, Very good service as always. Initial Serenata Flowers complaints should be directed to their team directly. All white, mostly buds and now a week later in full bloom ! Dreadful customer service. Read All Serenata Flowers Reviews Cathy Angell I have used Serenta twice now. Could not ask for more, Absolutely shocking service and delivery, only delivered half of what I ordered and the flowers they delivered were terrible, the roses were dead! Was not expecting that! Such a good price.Won't order from anywhere else! Excellent ! I would not have paid anything for this selection. I decided to send my friend flowers for her 30th Birthday. Paid £39.99. My friend said the flower were beautiful. Delivery as describedMy mom loved them Thank you. Very professional and reliable of course. Delighted with the letter box, flowers were exactly as ordered, in fact better. Do not place an order with this florist it was £50 down the drain. Beautiful. 2nd time purchasing flowers, this time for my mum in lockdown. Sent to my friend for her 80th birthday. Serenata ranks 1st among Flower … © 2021 Trustpilot, Inc. All rights reserved. I contacted Serenta flowers for a replacement with no joy. The chrysanthemums had broken heads and the Gerber's head bent over. I definitely do not recommend these flowers. Very well packed. Colours and condition of flowers were very good. Great all round thanks. Absolutely terrible and embarrassing. Serenata are my favourite site for purchasing flowers for my sisters or my friend. Was not expecting that! Could not ask for more, Absolutely shocking service and delivery, only delivered half of what I ordered and the flowers they delivered were terrible, the roses were dead! Serenata flowers are the best selling flowers in the market while purchasing these flowers online you will get a affordable amount of discount. Delighted with the letter box, flowers were exactly as ordered, in fact better. Well what can I say, a large box of Belgian chocolate from Serenata Flowers, was delivered just the other day and we were short of someone to try them out so I was volunteered, (there’s no justice) so I undertook the … I know they arrived when they should have done as we had a tex message to say so . Offender: Serenata Flowers | Complaints, Reviews, Scam Reports. © 2021 Trustpilot A/S. Can always be trusted to deliver order on time and as advertised, I have used Serenata flowers on January 2021. Excellent service and very easy to order. Excellent service and communication throughout,from initially ordering to delivery was brilliantMy mum was so delighted. Flowers were a gift so not seen personally, but as ever they were delivered on time with my message and the photo of the flowers looked as good as the photo when ordered on line. Blooms, baskets, arrangements and gorgeous bouquets – we have been sending flowers in UK online since 2003. Very well packed. I am compelled to write a negative review about Serenata Flowers, since they have refused to do anything with my complaint to them. My friend said the flower were beautiful. First time I have ever seen the delivery arrive ! Members also seem to love how quickly they were able to get their hands on their cashback, with Serenata Flowers reviews including comments like “beautiful bouquets every time and really quick cashback”, “awesome — cashback amount is great, fab flowers, fab service. Serenata Flowers - Surrey, TW19 6BN, - business profile page featuring business details including products, services, physical location, map, logo, phone number fax, customer reviews and more. Myself and a few friends ordered some flowers for one of our close friends after a rough time. I have sent three flowers deliveries thru serenata in the past 6 months and have been told by each recipient that they were lovely. Serenata Flowers has collected 5506 reviews with an average score of 3.54. It’s lovely to answer a knock on the door and to be presented with flowers. First time I have ever seen the delivery arrive ! Kind Regards ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Serenata Flowers Customer Service. My friend loves her flowers. The flowers were beautiful and fresh, and delivered to my wife on our anniversary, as I was away on business trip. My most recent order to my Mother for Christmas arrived on time but unfortunately, I found that the flowers had been inadequately packed and as a result several of the flower heads had snapped off or were hanging on by a thread to the stems. The remaining flowers were fine and lasted well but it was a shame that the packaging did not protect some of them from their transportation. The oasis that they were packed in was bone dry. As it happened they were to be part of a birthday present. Check out what 171,089 people have written so far, and share your own experience. I know covid and festivities may have impacted this time but it would have been nice to know.. Paid £39.99. Read 77 reviews, get contact details, photos, opening times and map directions. Damaged flowers when arrived, card and details not complete had to contact them to find out who had sent also customer service extremely poor would not recommend to use this company, Only the latest review will count in the company's TrustScore. Serenata Flowers Review. I had no notification about the delay and when I contacted customer services I was told that at this time of the year there could be a 48 hour delay. Consumers satisfied with Serenata most frequently mention next day, excellent service and good value. Let’s talk flowers. Would definitely recommend. Can always be trusted to deliver order on time and as advertised, I have used Serenata flowers on January 2021. Serenata Flowers Rubbish flower delivery site. Best wishes, from everyone at SerenataFlowers.com. Please have your order ID and the recipient’s address ready when you contact us. “Avoid Serenata flowers ” Written on: 11/09/2020 by Ruby328 (1 review written) ***Take my advice and go somewhere else*** Special occasion flowers from Serenata flowers have finally arrived 2.5 days late, dehydrated, to a disappointed relative. I never worry with Serenata as the flowers are always lovely and delivered exactly as expected. Both my mother in … Best for: Value. Next Flowers. They arrived fresh, well packaged and in beautiful condition. Delighted with Serenata Flowers I have used this service several times and the recipients have always received the flowers on the day I requested and were delighted with them. She told me her bouquet was fresh. This was not up to the standard I expect from Seranata.Very poor value for money. Do you agree with SerenataFlowers.com’s 4-star rating? Check out what 170,655 people have written so far, and share your own experience. You can find contact details for Serenata Flowers above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Easy to use website with lots to choose from, reasonable price, fantastic communications, speedy delivery and beautiful flowers both times! Excellent service, easy to order. ' Excellent customer service and gorgeous flowers, very happy customer ' Excellent customer service, loved the emails confirming orders and telling us the flowers had been delivered. Mostly greenery, the flowers were sparse and didn't last very long, The other two bouquets I sent as Christmas presents were well received but I hope they last longer than mine! I guess cakes is not their speciality. What services or products do Serenata Flowers offer? | Read 67,001-67,020 Reviews out of 171,089 Great all round thanks. Delivery as describedMy mom loved them Thank you. A few miserable flowers with lots of foliage passed its best. Dreadful customer service. As it happened they were to be part of a birthday present. Find Serenata Flowers Ltd in Bristol, BS1. - Online Shopping Directory - Shoppers Top. My friend was delighted with her bouquet. I have ordered many times from Serenata Flowers and have usually been very pleased with the service and the flowers themselves. 2nd time purchasing flowers, this time for my mum in lockdown. As I'm in the US and the recipient is in Scotland, I used to worry that floral deliveries made via the internet would not be what I expected nor delivered on time. I have ordered many times from Serenata Flowers and have usually been very pleased with the service and the flowers themselves. I have told all of my friends not to use Serenata. I am pretty furious to be honest after special occasion flowers were delivered 2.5 days AFTER a birthday, having been "out for delivery" three days in a row, they arrived dehydrated to a disappointed former birthday girl. Spring is in the air and with Mother’s Day fast approaching it’s perfect timing for today’s Serenata Flowers review … This was my 2nd time using this year and I was surprised and disappointed not to be notified that flowers were running 2 days late. I love fresh flowers and always have them dotted in vases around the house. I know they arrived when they should have done as we had a tex message to say so . Do you agree with SerenataFlowers.com’s 4-star rating? Do you agree with SerenataFlowers.com’s 4-star rating? She was very pleased with them. The high street retailer offers a pretty straightforward floral delivery … I definitely do not recommend these flowers. Posted on March 12, 2014 by Abi. 1st time I use them and I will definitely use them again. I've ordered flowers with Serenata many times now over the years, and they consistently send lovely flowers which arrive on time, and which last well. I would not have paid anything for this selection. They arrived on day of her birthday. They arrived on day of her birthday. Lovely flowers - mostly fresh. Do not place an order with this florist it was £50 down the drain. At Serenata Flowers, an established British online florist, we are helping you turn everyday moments into memorable floral occasions full of joy and cheer thanks to fresh flowers. It’s the nicest feeling. Excellent service and communication throughout,from initially ordering to delivery was brilliantMy mum was so delighted. Sent to my friend for her 80th birthday. I ordered flowers to be delivered on the 2 January and they were not delivered until the 4 January. Flowers were a gift so not seen personally, but as ever they were delivered on time with my message and the photo of the flowers looked as good as the photo when ordered on line. Excellent ! Nothing like the bouquet advertised. This was not up to the standard I expect from Seranata.Very poor value for money. July 14, 2015 by Ali 230 Comments. I ordered a cake also, but it was below average. | Read 61-80 Reviews out of 170,655 Whether they’ve been sent as a thank-you, to celebrate a birthday or anniversary or just because, flowers always make me happy. All rights reserved. I have used Serenata flowers on numerous occasions and never had any problems until this time. There are currently 47 customer review posted about Serenata Flowers. Thank you so much for your kind words, we appreciate you taking your time to leave this review. Overview Serenata has a consumer rating of 3.86 stars from 2,460 reviews indicating that most customers are generally satisfied with their purchases. Excellent service, easy to order. It is though good to hear the flowers were very nice, leading to the 4 star review. This was my 2nd time using this year and I was surprised and disappointed not to be notified that flowers were running 2 days late. Contact our team of customers services who will be happy to assist you with any ordering or delivery issue you may have. DO NOT USE!!! Friend adored her flowers — they were as described as in picture”. All white, mostly buds and now a week later in full bloom ! Thank you, These flowers which I sent to my daughter for her birthday were very disappointing both in the contents of the bouquet (very few flowers) and the quality of the flowers, most of which died quickly. Check out what 156,120 people have written so far, and share your own experience. My friend was delighted with her bouquet. Very professional and reliable of course. Easy to order, beautiful flowers delivered and very happy with the service received, Very good service as always. Serenata Flowers Review and Giveaway. The flowers were to be delivered on a Saturday, she lives above a pub. Having heard and read some bad reviews about the poor flowers delivered, I was certainly dubious about ordered. A few miserable flowers with lots of foliage passed its best. | Read 61-80 Reviews out of 156,120 Serenata Flowers Review and Giveaway. So they sat there for some time before I could get them into water. I wanted to send a friend some flowers recently and didn't hesitate to use Serenata Flowers based on my own experience as a recipient. I received a bouquet flowers just before Christmas from a friend cost £29.99 The bouquet was awful. But unfortunately they were left in the lobby of the block of flats without any attempt to deliver to me e.g. I have told all of my friends not to use Serenata. I contacted Serenta flowers for a replacement with no joy. by ringing interphone. Should you wish to discuss this further, our caring team are very much here for you. On average, they received a star-grading of 4/10, with 21% of the reviewers indicating that they would buy from the brand again. The remaining flowers were fine and lasted well but it was a shame that the packaging did not protect some of them from their transportation. The white Christmas flowers that I ordered for myself were poor. I am always pleased with the flowers I order through Serenata Flowers. The chrysanthemums had broken heads and the Gerber's head bent over. Search for Florists near you on Yell. I ordered flowers to be delivered on the 2 January and they were not delivered until the 4 January. I received a bouquet flowers just before Christmas from a friend cost £29.99 The bouquet was awful. Such a good price.Won't order from anywhere else! The flowers I chose as a birthday gift… The flowers I chose as a birthday gift for my sister were exquisite and really well worth the money. Would definitely recommend. Damaged flowers when arrived, card and details not complete had to contact them to find out who had sent also customer service extremely poor would not recommend to use this company, Only the latest review will count in the company's TrustScore. You cannot ring and all you get is automated messages. by ringing interphone. There are 3335 customers that Serenata Flowers, rating them as good. She lives in UK, so i found a uk based online flower delivery service. She told me her bouquet was fresh. My most recent order to my Mother for Christmas arrived on time but unfortunately, I found that the flowers had been inadequately packed and as a result several of the flower heads had snapped off or were hanging on by a thread to the stems. An awful experience. Living away from close family, it's such a helpful thing to have a flower delivery service I know is really high quality, yet cheaper than the biggest brand. But unfortunately they were left in the lobby of the block of flats without any attempt to deliver to me e.g. My friend loves her flowers. An awful experience. I love them. Last week my cut flowers looked a little more luxurious than usual as I was treated to a special bunch of peonies from Serenata Flowers. Colours and condition of flowers were very good. What beautiful Flower’s On this Site.My Favourite are Nana’s Garden,which really do remind me of being a Little Girl,and everytime we visited Nan and Granddad they always had such a florilific garden,the smells were amazing,I try to recreate that memory now that I am a Nanny,and my little grandkids always want to ask questions and … I have been lucky enough to have received Serenata flowers twice this year and on both occasions I was delighted - the flowers were high quality and lasted very well. Nothing like the bouquet advertised. So they sat there for some time before I could get them into water. Thank you, These flowers which I sent to my daughter for her birthday were very disappointing both in the contents of the bouquet (very few flowers) and the quality of the flowers, most of which died quickly. Serenade serenata. Belgian Chocolate Review from Serenata Flowers. Don’t you think one should know the about Serenata flowers? 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