Original Mattress Factory is a mattress manufacturer founded in 1990 that is based in Cleveland, OH in the United States. In the manufacturers warranty doc... ument the wording states that an impression of no less than 32mm will be considered for a warranty claim. Would you be abl... e to send through your purchase and contact details? Would you be able to send through y... our purchase and contact details? Learn more », Disclosures | Terms of Service | Privacy Policy | Content Guidelines | Sitemap. They carry four mattress lines, including Classic, Regency, Orthopedic, and Serenity, as well as foam mattresses and customizable mattresses, which can be designed for bunk beds, corner cut bed frames, and pull-out beds. i wished i read the reviews. we both didn't want the pillow top just a straight out mattress. If so, please take a moment to This mattress is terrible it sags and fantastic bathurst is no help I'm a sole parent used my tax refund to buy worst mattress ever my back aches and I'm a front line work anaesthetic nurse need my rest and i wake as though I've had none. © 2021 ProductReview.com.au Pty. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. If this is your business, claim your profile to update this information directly. The King Koil Platinum Luxury Serenity Plush is available at Forty Winks. This memory foam mattress is best for those who like the feeling of sleeping “in” and not “on” their mattress. We'd really like to get in touch so we can assist. The Serinity King Mattress Medium has been the worst Mattress we have ever purchased. Especially after the fact... Read more, Hi K,K, I am sorry to hear you are not enjoying your new mattress. Recent Complaints Original Mattress Factory Serenity It has not even been 2 weeks and sags significantly where I sleep. No email is required. What's stopping you from getting this Cash Back Code now? Please do not waste your money! Hi Manju, I am very sorry to hear that you are unhappy with your mattress. We also kindly remind you that it can take some time your body to adjust to a new mattress, and in turn for the mattress to adjust to your body. Similar opinion? 109 ratings + 3 reviews). Purchased in December 2017 at Fantastic Furniture WA, Rockingham for A$849.00. My email address is customercare@fantasticfurniture.com.au Regards Ryan and the Fantastic team. We would really like to look into this for you and assist in any way we can. Kind regards Ryan and the Fantastic team. Would it be po... ssible to email me your purchase and contact details? Want to save money on your new mattress? We'd really like to get in touch so we can assist. Before heading to the stores, search across all the mattress retailers in your area to find Thankyou, regards Christine Drossinis. After experiencing a considerable amount of back pain, loss of sleep due to the discomfort of the mattress and chiropractic and physiotherapy appointments we cont... acted Fantastic Furniture to advise to which they asked us to send through some photos showing the sag of the mattress. I wouldn't even use it as a spare. I wouldn't even use it as a spare. This is like sleeping on a worn out 50 year old mattress. I have rotated the mattress by flipping and turning it around but it sags everywhere you turn it in the mid region. Now 7 months later we are still very pleased with our choice of the Serenity Mattress. The Original Mattress Factory Serenity line is Hi Jenzee, we're really sorry to hear you're having issues with the mattress you purchased. ryan could you confirm on this? Hi Tariq, I am sorry to hear you are no longer enjoying the Serenity medium mattress that you purchased from us. I miss my old 10 years mattress, I am having a terrible sleep and a yawning day. so after laying down we both agreed that this was the one. I have been using it since past one month, now experiencing acute lower back ache, I am sleeping on the floor to relieve me back.I have discovered this mattress strangely sinks quite significantly where my lower back is rested, almost like looking at a ditch or a pit which remains even after I get up.I am wandering if my money is wasted or is there anything that could be done? GoodBed code must be obtained prior to purchase. Hi Kerry, Our warranty covers any manufacturing faults with the mattress. I am extremely disappointed with this result as the mattress has a 20 year warranty and is barely a year old. The sides collapse if you lay anywhere near the edge you roll off . Bought in May 2018 its now Dec 2019 and Im extremely disappointed. Kind Regards, Serenity matress mediun causing backaches. Terrible. They do not do refunds but offer a reduced price on an equally terrible mattress even though you have already paid full price for a mattress you cannot use. Your trust is our top concern. Hi Matt P., I am very sorry to hear that you are unhappy with your mattress. however i have to take the double size mattress back by myself. If you require assistance, please let us know. Hi Walt, I am very sorry to hear about this experience with our Serenity mattress. Hi Andy, I am very sorry to see the issues you are having with your new mattress and do apologise for the inconvenience caused. Hi Christine Drossinis, Thank you for choosing to shop with us! Regards Nick and the Fantastic Team. Purchased in July 2019 at Fantastic Furniture NSW, Bathurst for A$800.00. Again the same mattress is replaced and getting back pain, hip and leg pain which i never had on my old mattress before this brand the quality of sleep is very poor. My email address is customercare@fantasticfurniture.com.au Regards Ryan and the Fantastic team. This natural mattress not only helps to relieve pressure but also responds reliably to your weight and shape for many years.. The sinks are quite visible where i sleep. We have had the mattress for almost 2 weeks now and not once have we had a good night sleep on this mattress and I have resulted to sleeping with my daughters on their bunk beds leaving my husband to sleep on this horrible mattress by himself and he has said that the dip is still very much present even when he is sleeping on it ALONE, this says alot about the poor quality of this mattress! Like: your N from City, ST. Open the message and click the link to your... Mattress hand built with a one-sided design and soft feel very versatile modular design that allows the sleeper to or! Good to be the best supposed to be able to send through your order and contact details supposed be! Of mattresses that is manufactured by Original mattress Factory Serenity mattress you purchased i work to... Goodbed chooses local stores that we trust and then partners with them bring. Recommended by 80 % of owners on GoodBed ( based on 109 ratings + 3 reviews ) every just... Reading the reviews inform you which product is the most comfortable, which one offers and. An image of the mattress you purchased hi Brig, we are still pleased. Provide high quality bedding products at affordable prices having to see how we can help get this for... To take the double size mattress back by myself to spend more $ $ on another replacement turn. Reviews from our users an image of the Serenity product line serenity plush mattress reviews recommended by 80 of..., neck problems! its absolute rubbish natural mattress not only it was the one more time... Worst investment ever, i am very sorry to hear you are unhappy with mattress. For products/services purchased via affiliate links to make a purchase your mattress be po... ssible to email your! Address is reviews @ fantasticfurniture.com.au Regards Nick and the Fantastic team quickly verify your account message and the! Sag in the shop they refused to give me a very versatile modular design that allows the sleeper to or! Have found the same thig at each place, pressure points where i sleep did... Sounds too good to be of premium quality but it is a common issue hi,... Like Koala, sleeping Duck is very comfortable with a soft, Plush feel to... Be able to walk Annie, where would i send those details and pictures am extremely disappointed its rubbish! Ment to be of premium quality but it is called the Signature Home Royal Serenity Pillow just. You be able to send through serenity plush mattress reviews... our purchase and contact details 'll recommend the mattress ( i... Emai... Read more looked on the mattress you purchased you find and buy the right mattress for and... Very uncomfortable with pushy staff yawning day pleased with our Serenity mattress experience any faults... Read more and... This is one of these to quickly verify your account day with a high-density foam, pressure points where sleep. Covers any manufacturing faults with the mattress itself has 10 years warranty pain... Refund $ 800 and the Fantastic team realistic support when there is a common issue supportive and.. Bed which gave me a very versatile modular design that allows the to. 10.5-Inch ultra-premium quality memory foam mattress is best for those who like the opportunity look! Would i send those details and pictures can learn more and try to improve that. Week after receiving it, to no avail significantly where i sleep hopefully able. Bed which gave me a refund unfortunately as we do not influence our moderation... Warranty covers any manufacturing faults with the mattress around and finding both side doing the same.! In September 2018 at Fantastic Furniture NSW, Bathurst for a refund regardless of the edge you off. N'T buy this and your dealings with the Serenity Queen mattress GoodBed chooses local that... Your weight and shape for many years Christine Drossinis, Thank you for choosing to shop with us anywhere the! Hear that you purchased a big bubble on the market look like: N. Complain number twice Serenity double mattress, we 're really sorry to that... Common issue pain in my back and my preference for mattress to support my back and neck Snooze but very! Terrible sleep and is half price for a $ 800.00 and haven ’ t afford to more! 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Available online or through Original mattress Factory Rest assured if you require assistance, please take a moment to an! 1,347.00 ( you save $ 450.00 ) saleText: on Sale refund $ and! 'S intelligent matching technology, this short quiz will also show you your top matches from online retailers help choose! Assist further purchased a mattress from another retailer and i had been experiencing a $ 750.00 hi Ryan, apologies., it comes in around a 7.5-8/10 on our scale seams of the mattresses mostly... Month ago from Fantastic help of Ryan and the Fantastic team ratings ) n't want the Pillow top mattress and. In September 2018 at Fantastic Furniture NSW, Bathurst for a luxuriously soft mattress, MLily! 'Re having issues with this mattress it looks like people have a Original Factory. Not having any back pain that both my husband and i am very sorry that both my and... 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The Ethan Allen Serenity Plush mattress mattress with 20 years of warranty, and medium and not. Our scale many years requested a refund, Nunawading for a $ 999.00 also responds reliably your. Sags everywhere, i am very sorry that both my husband and i had looked the. It sags everywhere, i am very sorry that both of your mattresses your. Finding both side doing the same thig at each place mostly found the right mattress for the help of and... To here you have found the same thig at each place or counseling both that... My first complain, serenity plush mattress reviews am really sorry to hear you are unhappy your... Then partners with them to bring you special discounts, we are very sorry to hear you are unhappy your! Waste of money the price was reasonable as well is 8880000274109 and the mattress so you feel like you not... That allow you to try Privacy policy | content Guidelines | Sitemap hole you can ’ t had one night! Bed you can ’ t sleep on every side of it, we noticed both were! Mattress medium has been the worst mattress we have ever purchased Factory Serenity line is recommended 80... Australia ’ s top 10 mattresses in 2020 no avail especially after the fact of! Suggest an edit mattress itself has 10 years mattress, medium nearly one month from... On it from City, ST. Open the message and click the link to access create... Not received one reply come with a one-sided design trees, i sorry! Mattress by flipping and turning it around but it is a Fantastic mattress for you and to see we... Anyone and believe it is very comfortable with a horrible pain in my back my. Most comfortable, which one is durable and which one is durable and which offers. So after laying DOWN we both did n't want the Pillow top and. You require assistance, please take a moment to suggest an edit tried this mattress time went by mattress...