Now you have the hide to want your fees back for selling them that NAD item? Sometimes, there might be an issue you’re unable to resolve with the seller. Bottom line from Paypal and eBay was the buyer can return a post card with tracking, provide those tracking details to paypal/ebay and that is a sufficient return even if you did not receive the item that was being returned. If the item is returned used or damaged, you may qualify to issue a partial refund. Here’s everything you need to know if something goes wrong with an order or if a buyer changes their mind and doesn’t want the item anymore. If you bought an item on eBay as a guest, you’re still covered if something goes wrong. If you’ve changed your mind, you can ask the seller if they’ll accept a return. The only advise they gave me was to file a small claim suit since he committed fraud. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. Enter your search term to display live search results. Re: Buyer refunded but refuse to return the item by some reason! The customer filed an A-Z claim the following day (24, July) around 1 P.M… The reason was ‘Item Not As Described’ with a sub-reason ‘Returned But Not Refunded’. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. The first is to respond to a buyer's request for a return. 1) I do not have the seller's emails address. I sold some kids dungarees. 4 min article Some Amazon buyers are really impatient. eBay today is a minefield and new sellers are ripe for the picking. Amazon refunded buyer but item was not returned. I see only their ebay … I have been selling these racks over ebay more than 10 years. I had a distpute with a buyer which paypal resolved by refunding the buyer's money on the basis that the item would be sent back. am a buyer , returned items were delivered , not refunded ,am blocked from contacting seller. Ebay refunded the buyer … Skip to main content. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. When that happens, we’re here to step in and help. I went through something very similar. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Once you’ve let the seller know your item hasn’t arrived or that you want to return it, they have 3 business days to help you out. That 'Refund Buyer' option is a real quoit because it goes on the read 'and buyer keeps item'. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. And in that case, I see the "eBay Money Back … eBay Refunds Buyers Before They Return Items: by: HenryS137 : Thu Oct 1 00:22:43 2020: I can confirm part of this from my own experience. When the seller has accepted your return, you may need to send the item back to them. I paid through ebay. Always try to avoid a return. on ‎05-25-201904:18 PM. If you’re still waiting for your item to arrive, you can check to see when it’s due to be delivered. Ask eBay to step in, let us know and we’ll help resolve the issue. There are three ways to issue eBay refunds. The amount you refund depends on what was wrong with the item or service received by the customer. In its response to the buyer, eBay wrote that although the item had been returned “in a different condition to which it was sent” he would be refunded anyway. Returns, missing items and refunds for buyers In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. We’ll review the new information, and get back to you with our final decision, which usually takes 48 hours. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. No body on the other side,means he does not want to respond. If you disagree with our decision after we’re asked to step in, you can ask us to take another look. I even send Ebay photos of the returned parcel (which was 1.5kg so obviously not a computer system) yet Ebay refuses to return money they stole. for return shipping since it would of cost alot more, and I cannot open a dispute now since its been to long. They'll be refunded through their original payment method. Check the seller's return policy in the listing to see who is responsible for return postage costs.. Next, she opened a case. 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